Return and Refund Policy: MACSONS Commercial Terms

MACSONS operates as a professional direct-from-source manufacturer and exporter. Therefore, we maintain a clear return and refund policy for our global B2B clients. This policy covers bulk shipments of Himalayan Pink Salt, ground spices, and traditional snacks. Consequently, we establish clear guidelines to manage quality verification and trade disputes fairly. Our main goal remains to protect the commercial interests of our international distribution partners.

International Bulk Export Cancellation and Quality Claims

We prefer standard Free on Board (FOB) Karachi trading terms for all international cargo shipments. Therefore, our official liability for the product transit safely concludes at the Port of Karachi. International procurement managers must inspect all bulk commodities before the physical loading process occurs. Specifically, buyers should verify that the grain size perfectly matches their technical data sheets. Furthermore, color sorting preferences must be confirmed prior to sealing the container units.

Buyers can submit a formal quality claim if the material deviates from approved specifications. However, you must file this claim within fifteen days of cargo arrival at destination ports. Specifically, the claim must include independent laboratory testing reports from accredited testing agencies. Consequently, MACSONS will review the laboratory data against original batch control records comprehensively. If a processing error is verified, we will issue a partial refund or credit note. Alternatively, we can replace the defective batch in the next scheduled container shipment.

B2C Retail Store Cancellations and Product Returns

Meanwhile, we manage local consumer retail orders through a separate digital shopping directory. This retail path operates specifically under the web domain shop.macsons.biz for local customers. Therefore, retail purchases follow distinct return rules compared to large bulk commercial agreements. Local consumers can request a full return if they receive damaged or incorrect spice items. Specifically, you must notify our customer care team within seven days of package delivery.

Furthermore, the product packaging must remain completely unopened and entirely intact. Once we receive and verify the returned retail items, we process the monetary refund. Consequently, the approved refund will be credited directly to your original payment method. Please allow five business days for the banking transaction to complete successfully.